Terms of service

Last Updated: September 25, 2026

Welcome to khokharsteel.com, operated by GR KHOKHAR & SONS.

By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read these terms carefully before placing an order.

1. About Our Store

GR KHOKHAR & SONS manufactures and sells products including digital safes, electronic safe lockers, storage solutions, and related products.

All product information, specifications, images, prices, availability, and descriptions displayed on our website are provided for customer information and may be updated when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, weights, images, and other information displayed on our website are accurate.

However:

  • Actual product color may vary slightly depending on the customer's screen or device.

  • Minor manufacturing variations may occur.

  • Product dimensions and specifications may be updated from time to time.

  • Product images are intended to represent the product and may not always show every included accessory or component.

Customers should review the product information carefully before placing an order.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, unless an obvious pricing error has occurred.

Any applicable delivery charges, taxes, or additional charges will be communicated or displayed where applicable.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected product.

We reserve the right to contact you to confirm order details before dispatch.

We may cancel or decline an order where:

  • The product is unavailable

  • The information provided is incomplete or incorrect

  • We are unable to verify the order

  • A pricing or website error has occurred

  • We reasonably suspect fraudulent or unauthorized activity

  • Delivery to the provided location cannot be arranged

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

5. Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Correct name

  • Active phone number

  • Correct delivery address

  • Accurate email address, where applicable

GR KHOKHAR & SONS is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

6. Payments

Orders must be paid using the payment methods made available on our website or otherwise communicated by us.

We may verify an order before dispatch.

7. Shipping and Delivery

Delivery times and charges may vary depending on the customer's location, product availability, courier service, and other circumstances.

For further information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

9. Warranty

Where a product includes a manufacturer's or seller's warranty, the warranty terms applicable to that specific product will apply.

Warranty coverage does not automatically cover damage caused by misuse, unauthorized modification, improper installation, physical damage, negligence, or circumstances specifically excluded by the applicable warranty.

Please refer to our Warranty Policy for further information.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

is owned by or licensed to GR KHOKHAR & SONS unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without our prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our website or systems

  • Submit false or fraudulent information

  • Interfere with website operation

  • Upload malicious code or harmful material

  • Use our content without permission

12. Availability of Website and Products

We do not guarantee that the website will always be available without interruption.

Products may become unavailable, and website features may occasionally be changed, suspended, or discontinued.

13. Limitation of Liability

To the extent permitted by applicable law, GR KHOKHAR & SONS will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other events outside our reasonable control.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page and will apply to future use of the website and orders placed after the update, subject to applicable law.

15. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute will be handled through the applicable legal and consumer-protection mechanisms.

16. Contact Us

GR KHOKHAR & SONS
Website: https://khokharsteel.com
Email: factory@khokharsteel.com
Phone: +923008226451
Address: C-11 , Race Course , M.P Check Post No. 6 , Malir Cantt , Karachi.