Shipping policy

Last Updated: September 25, 2026

At GR KHOKHAR & SONS, we aim to deliver your order safely and as efficiently as possible.

This Shipping Policy explains how orders placed through khokharsteel.com are processed and delivered.

1. Delivery Area

We currently deliver orders within Pakistan.

Delivery availability may vary depending on the customer's location and the size, weight, and nature of the product.

For locations where standard courier delivery is not available, our team may contact the customer to discuss an alternative delivery arrangement.

2. Order Processing

Orders are normally processed after order confirmation and successful verification where required.

Processing time may vary depending on:

  • Product availability

  • Order confirmation

  • Payment verification

  • Product size and weight

  • Delivery location

If additional time is required, we may contact the customer using the phone number or email provided with the order.

3. Delivery Time

Estimated delivery times depend on the destination and courier or transport service used.

As a general estimate, standard deliveries within Pakistan may take approximately [3–7 BUSINESS DAYS] after order confirmation.

Remote or less accessible areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout or communicated to the customer before order confirmation.

Some products or locations may qualify for free delivery where specifically stated on the website.

For oversized or heavy products, additional transportation charges may apply depending on the destination.

5. Large and Heavy Products

Certain safes, lockers, racks, and other steel products may be heavy or oversized.

For such products, delivery arrangements may differ from standard parcel delivery.

Our team may contact the customer before dispatch to confirm:

  • Delivery address

  • Access to the delivery location

  • Delivery arrangements

  • Any applicable additional charges

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Please make sure someone is available to receive the order at the delivery location.

We are not responsible for delivery delays resulting from:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailability

  • Failure to respond to the courier

  • Refusal to accept the shipment

7. Inspection at Delivery

Customers are encouraged to inspect the package and product upon delivery.

If you notice visible damage to the packaging or product, please inform the delivery person where possible and contact us as soon as possible.

Photographs or videos of the package and product may be requested to assist with investigating a damage claim.

8. Delivery Delays

Delivery may be delayed due to circumstances including:

  • Weather

  • Road conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Strikes

  • Natural disasters

  • Security conditions

  • Incorrect customer information

  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers when delivery delays occur.

9. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery charges or arrangements may apply.

Where applicable, we may contact the customer before making another delivery attempt.

10. Contact Us

For questions about an order or delivery, please contact:

GR KHOKHAR & SONS
Email: factory@khokharsteel.com
Phone: +923008226451
Address: C-11 , Race Course , M.P Check Post No. 6 , Malir Cantt , Karachi.