Privacy policy

Last Updated: September 25, 2026

At GR KHOKHAR & SONS, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from khokharsteel.com.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect your information when you use our website and services.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Order details

  • Payment-related information necessary to process your order

  • Information you provide when contacting our customer support

  • Information about how you interact with our website

  • Device, browser, and technical information collected automatically by Shopify and other technologies used on our website

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our online store.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery of purchased products

  • Contact you regarding your order

  • Confirm or verify orders

  • Provide customer support

  • Process payments

  • Handle returns, refunds, cancellations, and warranty claims

  • Respond to questions and complaints

  • Improve our products, website, and customer experience

  • Prevent fraud, misuse, or unauthorized transactions

  • Maintain records required for business, accounting, or legal purposes

  • Send promotional communications where permitted and where you have provided the appropriate consent

3. Payment Information

Payments may be processed through Shopify and/or third-party payment providers.

We do not intentionally store complete payment card details on our own systems. Payment information may be processed and protected by the relevant payment service provider according to its own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand website usage

  • Improve website performance

  • Support advertising and marketing activities where applicable

Shopify and third-party services used by our store may also use cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our business, including:

  • Shopify

  • Payment processors

  • Delivery and courier companies

  • Website and technology service providers

  • Customer-support providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement agencies where required by applicable law

We do not sell your personal information as a business practice.

6. Order and Delivery Information

When you place an order, we may provide necessary information such as your name, phone number, address, and order details to the delivery or courier service responsible for delivering your purchase.

This information is shared only to the extent reasonably necessary to fulfill your order.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment providers, analytics services, advertising platforms, and delivery companies.

These third parties may process information according to their own privacy policies and terms.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for the purpose of making purchases.

10. Your Information

If you believe that we hold personal information about you and would like to ask about, correct, or update that information, you may contact us using the information below.

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

GR KHOKHAR & SONS
Website: https://khokharsteel.com
Email: factory@khokharsteel.com
Phone: +923008226451
Address: C-11 , Race Course , M.P Check Post No. 6 , Malir Cantt , Karachi.